RimatriX5: Comprehensive service - high level of efficiency. Even if the task is not a simple one, the path to finding a solution need not be complex. At least, not if you are with Rittal from the outset. True, the integration of an individual rack is much more manageable than the development of a complex installation concept for an entire IT centre. However, whether you are after a major contract or an individual solution, Rittal approaches every task with the same high level of concentration. As far as our customers are concerned, we take care of everything so that you have peace of mind. We "get" highly complex structures through the trained eyes of a systems architect. We are adept at networked thinking and precision actions.
Step by step to the right solution. Generally speaking, we divide the entire process – the route from analysis to solution – into three phases: The quotation phase, the implementation phase, and the maintenance
phase. The initial stages in phase 1 involve ascertaining the customer’s requirements, selecting a solution, visualisation of the solution, calculation, construction meeting, more detailed specification of requirements, and planning. In phase 2 we accompany you through to your ultimate goal. This stage is characterised by installation, implementation and logistics. In phase 3, you have the option of agreeing a range of maintenance and service packages with us.
The single thread that unites all these phases is service. From presales, to sales, through to postsales, we tailor the ideal package of services to suit every module.